1. Who We Are

AJ Flexo, Inc. (“AJ Flexo,” “we,” “us,” or “our”) provides products, technical expertise, pressroom components, engineering-related services, and other solutions for the flexographic printing industry.

This Privacy Policy applies to information collected through ajflexo.com, website forms, website-generated email communications, and other interactions relating to the website.

It does not replace privacy terms that may apply under a separate written agreement between AJ Flexo and a customer, supplier, employee, or other party.

2. Information You Provide to Us

You may provide information to AJ Flexo when requesting a quotation, asking for samples, seeking technical assistance, submitting a product or equipment inquiry, requesting help locating a part, or otherwise contacting us.

Depending on the nature of your request, this information may include:

• Your first name and other identifying information you choose to provide;
• Your business email address;
• Your telephone number;
• Your company or organization name;
• The type of assistance, product, or service you are requesting;
• Information about your equipment, press, application, product, or operating requirements;
• Messages, comments, questions, specifications, dimensions, or other technical information;
• Purchase orders, drawings, photographs, or other files you choose to upload; and
• Other information you voluntarily provide in connection with your inquiry.

4. Information Collected Automatically

When you access a website, certain technical information may be transmitted automatically by your browser, device, hosting environment, or website infrastructure.

Depending on the technology in use, this may include:

• Internet Protocol (IP) address;
• Browser type and version;
• Device type and operating system;
• Date and time of access;
• Pages or resources requested;
• Referring or destination pages;
• Language preferences;
• Security, error, and diagnostic information; and
• Other technical data needed to operate, secure, and maintain the website.

Such information may be processed by AJ Flexo or by service providers involved in website hosting, security, email delivery, form processing, spam prevention, localization, or other website operations.

5. Cookies & Similar Technologies

The website may use cookies or similar technologies that are necessary or useful for website operation, security, language selection, form functionality, administrative login functions, user preferences, or related technical purposes.

Cookies are small data files that a website may place or request to store on a browser or device. Some cookies may be temporary and expire when the browser session ends, while others may remain for a longer period.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality, language selection, or other features.

6. How We Use Information

AJ Flexo may use information collected through the website for legitimate business purposes, including to:

• Respond to inquiries and requests;
• Prepare quotations, proposals, samples, or product recommendations;
• Provide customer service and technical assistance;
• Evaluate equipment, pressroom, product, or application requirements;
• Identify, develop, manufacture, source, or supply requested products;
• Process and fulfill orders and related commercial transactions;
• Communicate regarding existing or potential business relationships;
• Maintain records of inquiries, quotations, orders, and customer communications;
• Operate, maintain, translate, secure, and improve the website;
• Prevent spam, fraud, abuse, unauthorized access, or security incidents;
• Comply with legal, regulatory, tax, accounting, contractual, or recordkeeping requirements; and
• Establish, exercise, or defend legal rights or claims.

7. Website Forms & Stored Submissions

Information submitted through AJ Flexo’s website forms may be stored within the website’s form-management system and may also be transmitted by email to appropriate AJ Flexo personnel.

Stored submissions may include the information and files that you provided through the form, along with technical or administrative data generated in connection with the submission.

Access to submitted information is intended to be limited to AJ Flexo personnel and service providers who reasonably require access for the purposes described in this Privacy Policy.

8. Email Communications

When you submit a website inquiry or otherwise communicate with AJ Flexo, information may be transmitted through email systems and email-delivery service providers used by AJ Flexo.

Email communications may be retained as part of AJ Flexo’s business, customer-service, quotation, technical, transactional, or legal records.

Ordinary email is not guaranteed to be completely secure. Please do not transmit passwords, payment credentials, highly sensitive personal information, or controlled technical information by ordinary email unless AJ Flexo specifically requests that information through an appropriate method.

9. Service Providers

AJ Flexo may use third-party service providers to support website and business operations. These may include providers involved in:

• Website hosting and infrastructure;
• Website content management;
• Form processing and submission storage;
• Email transmission and delivery;
• Spam prevention and website security;
• Website localization and multilingual functionality;
• Data backup, maintenance, and technical support; and
• Other services reasonably necessary to operate the website or respond to your request.

These providers may process information on AJ Flexo’s behalf or in connection with services they provide. Their processing may also be governed by their own terms, privacy policies, and contractual obligations.

10. When We May Disclose Information

AJ Flexo does not disclose information merely because it has been submitted through the website. Information may, however, be disclosed when reasonably necessary for legitimate business or legal purposes, including:

• To service providers supporting AJ Flexo’s website or operations;
• To manufacturers, suppliers, distributors, or business partners when reasonably necessary to respond to your request or fulfill a transaction;
• To professional advisers such as attorneys, accountants, insurers, or consultants;
• When required by law, regulation, subpoena, court order, or lawful governmental request;
• To investigate suspected fraud, security incidents, misuse, or unlawful activity;
• To protect the rights, property, safety, or interests of AJ Flexo, our customers, or others;
• In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction; or
• With your consent or at your direction.

11. Sale of Personal Information

AJ Flexo does not operate the website as a business for selling personal information submitted through its contact and request forms.

If AJ Flexo’s data practices materially change in the future, this Privacy Policy may be updated as appropriate.

12. Retention of Information

AJ Flexo may retain information for as long as reasonably necessary for the purposes for which it was collected or subsequently used, including to respond to inquiries, maintain customer and transaction records, support technical or warranty matters, comply with accounting or legal requirements, resolve disputes, enforce agreements, maintain security, and protect AJ Flexo’s legitimate business interests.

Retention periods may vary depending on the nature of the information, the relationship with the individual or business, contractual requirements, technical requirements, and applicable law.

AJ Flexo may delete or anonymize information when it is no longer reasonably required, subject to applicable legal, operational, backup, and recordkeeping requirements.

13. Data Security

AJ Flexo takes reasonable measures appropriate to its operations to protect information against unauthorized access, alteration, disclosure, loss, or misuse.

These measures may include administrative, technical, and organizational safeguards appropriate to the nature of the information and the systems in which it is maintained.

No website, internet transmission, email system, network, or electronic storage system can be guaranteed to be completely secure. Accordingly, AJ Flexo cannot guarantee absolute security of information transmitted electronically.

14. External Websites & Third-Party Content

AJ Flexo’s website contains links to third-party websites and resources, including manufacturers, business partners, videos, and other external content.

Once you leave ajflexo.com, the collection and use of information by the third party is governed by that third party’s privacy practices and policies, not this Privacy Policy.

AJ Flexo is not responsible for the privacy, security, or data practices of third-party websites or services.

15. International Visitors

AJ Flexo serves customers and website visitors in multiple countries. Information submitted through the website may be processed or stored in the United States or in other locations where AJ Flexo’s service providers operate.

Privacy and data-protection laws differ among jurisdictions. Where applicable law provides individuals with rights concerning their personal information, AJ Flexo will consider and respond to valid requests in accordance with applicable legal requirements.

Translations of this Privacy Policy may be provided for convenience and accessibility. If an inconsistency arises between translated versions, the English version will control to the extent permitted by applicable law.

16. Your Privacy Choices & Requests

Depending on where you reside and the law applicable to your information, you may have rights to request access to, correction of, deletion of, or other action concerning personal information AJ Flexo maintains about you.

You may also contact AJ Flexo to update business contact information, ask questions regarding our privacy practices, or request that we stop using information for a particular purpose where applicable.

AJ Flexo may need to verify your identity or authority before completing a privacy request and may retain information where required or permitted by law, including for legal, contractual, accounting, fraud-prevention, security, or recordkeeping purposes.

17. Children’s Privacy

AJ Flexo’s website is a business-to-business website directed to commercial and industrial users and is not intended for children.

AJ Flexo does not knowingly solicit personal information from children through its quotation and technical-request forms.

If you believe a child has submitted personal information through the website, please contact AJ Flexo so the matter can be reviewed.

18. Changes to This Privacy Policy

AJ Flexo may update this Privacy Policy from time to time to reflect changes in the website, technology, business operations, service providers, legal requirements, or information-handling practices.

The “Last updated” date at the top of this page identifies the most recent revision.

19. Terms of Use & Legal Notice

Use of the AJ Flexo website is also subject to our Terms of Use & Legal Notice, including provisions relating to website content, technical information, intellectual property, submitted files, third-party links, warranties, and limitations applicable to website use.